Identity Not Found in Systems
identity_not_found
Active
Unique identifier for the template. Cannot be changed after creation.
The workflow phase this template is used in.
Leave as "All Types" for generic templates.
Leave as "All Subject Types" for generic templates.
Lower numbers appear first in selection lists.
Inactive templates won't appear in selection lists.
Available Placeholders
Subject Info:
{{SubjectName}}- Data subject name{{SubjectEmail}}- Subject email{{SubjectType}}- Type of subject
Request Info:
{{TicketNumber}}- Request ticket{{RightType}}- GDPR right type{{DeadlineDate}}- Response deadline{{ReceivedDate}}- Request date
Company Info:
{{CompanyName}}- Brand name{{DpoEmail}}- DPO contact{{PrivacyPortalUrl}}- Portal link
Available Translations
| Language | Subject | Default | Last Modified | Actions |
|---|---|---|---|---|
| 🇬🇧 EN (en-GB) | Unable to Identify - Ticket {{TicketNumber}} | 30/11/2025 15:29 |
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| 🇫🇷 FR (fr-FR) | Impossible de Vous Identifier - Ticket {{TicketNumber}} | 30/11/2025 15:29 |
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| 🇮🇹 IT (it-IT) | Impossibile Identificare - Ticket {{TicketNumber}} | Default | 30/11/2025 15:29 |
|
Tips
- Each template should have at least Italian (IT) and English (EN) translations.
- The default translation is used when the requested language is not available.
- Keep placeholders like
{{SubjectName}}unchanged across all translations.
Subject:
Unable to Identify - Ticket {{TicketNumber}}
Email Body
Dear {{SubjectName}},
We hereby inform you that we are unable to process your request because we could not identify you in our systems.
Typically, this is because you have provided a different name, surname, or email address than the one used at our first contact. In order to identify you (and consequently respond to your request), we would kindly ask you to provide the contact details that you believe are processed by us (e.g., the email address on which you received communications from us).
Once we have received this information, we will get back to you as soon as possible.
If you have any additional questions or believe this was a mistake, you can contact us at {{DpoEmail}}.
Best regards,
The Privacy Team
{{CompanyName}}
Note: This preview shows the template with placeholder names.
In actual use, placeholders will be replaced with real data from the request.